The free spins bonus round is the heart of the modern slot machine experience. It is a period of pure, risk-free potential where a game's biggest prizes are won. This makes a technical issue during this critical phase—a game freeze, a disconnection, a visual error—one of the most devastating experiences a player can have. It can leave a player convinced that the glitch has robbed them of a massive win. While these events are incredibly frustrating, the reality is that the architecture of modern, server-based games means that a technical issue almost never costs a player their legitimate winnings. This is a crucial piece of knowledge for any player, including those in Belgium enjoying the advanced games at coolzinocasino.be/.

The safety of a player's win is guaranteed by a fundamental principle: the game you see is just an animation of a result that has already been decided.

The Server is the Source of Truth
Every action in a slot game is a conversation between your device (the "client") and the game developer's server.

Triggering the Bonus: When you land three scatter symbols, your client sends a message to the server.

The Server's Action (The Crucial Step): The server's Random Number Generator (RNG) then "pre-plays" the entire free spins round in a fraction of a second. It determines the outcome of all 10, 15, or 20 spins and calculates the total final win amount. This result is immediately logged and saved to your account's game history.

The Animation: The server then sends this final result back to your device. The free spins round you watch on your screen is simply a fun, animated replay of this pre-determined outcome.

What This Means When a Technical Issue Occurs
Because the result is already logged on the server, your winnings are safe, regardless of what happens on your screen.

The Player's Experience What Really Happened The Resolution
The Game Freezes: The screen becomes unresponsive during the 5th free spin. The server has already calculated the total win for all 10 spins. The freeze is a "client-side" issue on your device. When you reload the game, it will re-sync with the server. It will either resume the animation from where it left off, or it will skip the animation and simply display a message: "Congratulations, you won €X from your bonus round," with the funds already in your balance.
The Internet Disconnects: Your Wi-Fi drops out in the middle of the feature. The server has logged the full and final result of the feature. As soon as you reconnect and re-open the game, it will resume or credit your winnings automatically.
The Visual Bug: The reels appear to show a huge 5-of-a-kind win, but your balance only increases by a small amount. This is a purely visual glitch. The server log shows that the actual RNG result for that spin was a much smaller win. The animation on your device was momentarily incorrect. The amount credited to your balance is the correct amount as per the official server log. Customer support can provide you with this log as definitive proof.

Експортувати в Таблиці
The Only Exception: A Confirmed Server-Side Bug
The only way a technical issue can genuinely cost a player money is in the exceptionally rare event of a confirmed bug in the game's core programming on the server itself.

The Scenario: For example, a progressive multiplier fails to apply correctly to a win.

The Resolution: This is a serious malfunction. The player must complain, and the developer will investigate the server logs. If a bug is confirmed, the standard "Malfunction Voids All Pays" rule is applied. The entire game round is voided, and the player's original stake for the spin that triggered the feature is refunded. They do not get the hypothetical win, but their initial bet is returned.

While any interruption during a bonus round is stressful, the robust, server-based nature of modern online games provides a powerful safety net that ensures a player's true, legitimate winnings are almost never lost to a simple glitch or disconnection.